Solving complex problems quickly and efficiently is one of the biggest challenges in customer serivce. This is true in product consulting and, more generally, in decision support.

The SemanticGuide is the leading ontology-based advisor system with allows for the automation of knowledge- and consulting-intensive processes.

The SemanticGuide collects the knowledge of your experts into a knowledge base and makes it available to all employees. Thus, inexperienced users will also benefit from the know-how of experts.

Case-dependent inquiries

The interactive diagnosis of SemanticGuide leads users precisely to the right solution. Case dependent inquiries enable a rapid reduction down to the really relevant information.

• Intelligent search for information, errors, causes, solutions etc.
• Advisor function: pro-active inquiries to limit the number of matches. The user can skip questions that he or she can not answer. 
• Learning-Effect: Feedback from users is continuously collected to expand and optimize the knowledge base. 
• Synchronization function: Make your know-how mobile, ideal for customer field service.
• Collection, protection and transfer of experience and knowledge of the experts 
• Increase the advisory expertise of all employees
• Shortening the advisory processes through automated diagnosis
• Improve customer satisfaction through a higher perceived competence

• OntoStudio: Ontology development and maintenance
• OntoBroker: Evaluating ontologies (knowledge bases)
• SemanticMiner: Semantic document search for business intranets
• SemanticMiner for SharePoint: Semantic search extension for Microsoft SharePoint

 
For further information about pricing, etc. please contact our sales team:

e-mail: info(at)ontoprise.com
contact form
phone: +49 721 509809-0

 
You'll find additional information about SemanticGuide in our SemanticGuide flyer.

References:

• KUKA Roboter GmbH
• Vector Informatik GmbH