In the customer support of Vector Informatik GmbH, the SemanticMiner enables quick access to relevant information from a large number of data sources and helps the service employees by researching through background information stored in an ontology. The following systems are integrated by the system:  Remedy, a Ticket-System for the management of customer service cases, ClearQuest, in which the change requirements in the development process, the file servers as well as an Intranet which includes a Wiki.

Website Vector Informatik GmbH:

http://www.vector-worldwide.com/

News:

Vector Informatik Assigns ontoprise to Introduce SemanticMiner