Aletheia is a leading innovation project, sponsored by the Federal Ministry of Education and Research, that aims at obtaining comprehensive access to product information through the use of semantic technologies.
Today’s systems for managing product information focus on the development, production, and distribution phases. Thereby they neglect the preceding customer demand analysis and product portfolio management phases, as well as the subsequent operations, maintenance, and recycling phases. In addition, important and increasingly comprehensive sources of information, such as internet forums, blogs, wikis, and emails or office application documents, are currently not collected. Finally, current systems are not suited for product types, such as software or services.
These deficits in the central product lifecycle points, information sources, and product types are addressed by Aletheia. On the one hand, Aletheia consults structured data from company-owned information sources, such as product databases, to respond to inquiries, but on the other hand also unstructured data from office documents and web 2.0 sources, such as wikis, blogs, and web forums, as well as sensor and RFID data are regarded.
The information contained in these heterogeneous sources is converted into a homogeneous form to respond to user inquiries. Hereby, the information that is explicitly contained in the source is not only returned, but semantic technologies are used in order to deduce implicit knowledge and make it available for the user. The results are returned in a context-oriented manner. This means they will be presented in a design that is adapted to the context and role of the user (customer, customer service staff, product designer, etc.). As such, it is important to consider the respective access rights and data security.
For further information please visit www.aletheia-projekt.de