Envision the possibility of having your expert problem-solving skills distributed to all employees.  

 
Service Resolution Management means making your service organization fit for the future. Your organization faces major challenges such as market competition, rising costs, and more complex products and processes. Only through a consistent optimization of service processes can these be mastered. Companies can no longer afford to re-solve already solved problems on customer site again.

"Learning from mistakes"

The goal is to make knowledge available for all employees’ usage. It should not be a concern whether this knowledge is in the mind of experts or in various IT systems.

By using the SemanticGuide for Service Resolution Management, one can do both: document knowledge very quickly and make it available everywhere and for everbody. This enables you to share the organisations' expertise with all your employees. One of the main advantages is that the solution automatically adapts and grows with your demands, systems and processes over a period of time.

"You don't have to re-invent the wheel!"

 
The SemanticGuide for service resolution management makes your organization prepared to face the future challenges. Equipped with the right know-how, whether on the hotline end or the on-site service end, all your employees can target and resolve errors faster and easier.

• Shortening the Time-to-fix
• Higher rate of fixed errors at the first visit (First-time fix)
• Better-maintained products to extend the period between errors (Mean-time-between-failures)

That results in ...

• Reduction of costs and
• Improved customer satisfaction

• Seamless integration to existing systems such as ticket systems, databases, file servers, CRM systems, etc.
• Integrated knowledge base, continuously improved by the users.
• Intelligent diagnostic function to help the user find the right solution quickly.
• Mobile solution to distribute knowledge to all places in the world

Flyer:

Service resolution management with SemanticGuide

Reference:

KUKA Roboter GmbH

Product:

SemanticGuide

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